My mouse became dead after a firmware upgrade, how do I solve it?

The firmware upgrade sometimes fails for various reasons and the Naos 5000 will not respond. This can be solved by repeating the firmware upgrade procedure.

The firmware upgrade can be reached from the Naos 5000 program folder. Also try another USB port and make sure you aren't running any other mouse software.

If you still encounter problems, try run the firmware upgrade from another computer.

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