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I believe I received faulty goods. How do I exchange it?

Faulty goods

The procedure for faulty goods is dependent on where the products were purchased from:

Mionix Web shop

In the highly unlikely case that you are to receive a faulty product, you must let us know immediately.
The faulty product, along with all packaging can be exchanged for the same type of product*

Refunds for the faulty item can be made within 14 days from the day of delivery. The refund will be provided once the product has been sent back to us. Please visit our Refunds page for more details

*subject to availability

Purchased in store
Please visit the store it was purchased from as soon as possible.
We will not handle exchanges and/or in this scenario.

Purchased from another online retailer
Please notify the retailer immediately after purchase.
We will not handle exchanges and/or refunds in this scenario

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