What is the exchange/refund policy in the web shop?

We hope that you never want to return a product to us, but sometimes something goes wrong or you buy something that you are not satisfied with.
In the unlikely event that you may need to return your purchase, in order to deal with your return efficiently it is important that you read the following policy definitions and our returns procedure carefully.

Exchanges and refunds

You have 14 days after the date of delivery of your item(s) to exchange or refund the product. Products must be returned in their original condition and in their original, undamaged packaging to be eligible for return. Please create a ticket at our support portal regarding the refund process.

You are responsible for the shipping and packaging of returned items safely back to Mionix's warehouse. 
Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer’s expense. However, Mionix will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card.

*Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request