Frequently Asked Questions

General

• Do you offer phone support?
• Discount Codes
• Why is the Mionix Hub not connecting to the Mionix Service
• Do you sell spare mouse feet/glides?
• Can I customise my Wei with keycaps
• What switches are in your Wei keyboard?

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Troubleshooting Mice

• I am experiencing double clicks
• My computer doesn't find the mouse
• How do I clean my Mionix mouse?
• How do I change the click latency of my mouse?
• Why is my Castor showing up as a removable device?
• How do I turn the Heart Rate Sensor on and off?

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Trouble shooting Keyboards

• How many profiles can my Wei have?
• Wei Keyboard Functions

Software & Firmware support

• How do I download software and firmware?
• Is there software for MAC?

Mionix Webshop T&Cs

• Privacy Policy
• I believe I received faulty goods. How do I exchange it?
• I was unable to receive my delivery and missed pick up
• How is Tax calculated in the web store?
• What is the exchange/refund policy in the web shop?
• What are the Terms and Conditions on the Mionix Store?

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Orders

• Do you offer free shipping?
• Incorrect Address
• Do you deliver to PO Boxes
• What type of shipping methods are available?
• Where do you ship to?
• How can I track my order?

Warranty

• I received a Mionix product as a gift how do I claim warranty?
• Is the warranty transferable?
• What does the warranty cover?
• How long is the warranty on my product?
• How do I know if my warranty is void?
• How do I claim my warranty?

Pads

• How do I clean my pad?

Contact

• How do I keep up to date with new products?
• How can I contact you about an issue?
• How do I become a reseller?