My computer does not recognize my mouse

This is most likely caused by a complication with the firmware, first step is to flash your Mouse. 

  1. Hold down the right mouse button, left mouse button and the scroll wheel button at the same time.
  2. While you are holding the buttons, plug the mouse in to your USB port.
  3. The Logo LED and the Scroll wheel LED of the mouse should now be flashing (for 8200 the side button will flash)
  4. Run the firmware update software for you mouse

you can find the latest firmware for you mouse at the downloads DOWNLOADS SECTION


If this does not help please create a ticket to the support.

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